Frequently Asked Questions

We meet at the boat on Dock L, Slip #1. When entering Camachee Cove stay to your left. Go between the security booth and the wall that says Camachee Island. This is Harbor Dr. Proceed approximately 1/3 of a mile past the houses and condos on the right hand side. Park in the parking lot on the right. When facing the water Dock "L" Slip #1 will be to the left. If this parking lot is full drive back the way you came in approximately 300 yards. There are two grass parking lots labeled Marina Overflow Parking. Park here and walk back to Dock "L" Slip #1. In the event these three parking lots are full park in any other parking lot except for parking lots labeled " Residents only" and proceed to Dock "L" Dock L is located at the end of Harbor Dr. at the East Boaters Facility and the cul-de-sac.

Arrive fifteen minutes before your tour begins. We depart on time! If you miss the boat you will be considered a NO SHOW & CHARGED FULL PRICE!

Yes. Parking is free. When entering Camachee Cove stay to your left. Go between the security booth and the wall that says Camachee Island. This is Harbor Dr. Proceed approximately 1/3 of a mile past the houses and condos on the right hand side. Park in the parking lot on the right. When facing the water Dock "L" Slip #1 will be to the left. If this parking lot is full drive back the way you came in approximately 300 yards. There are two grass parking lots labeled Marina Overflow Parking. Park here and walk back to Dock "L" Slip #1. In the event these three parking lots are full park in any other parking lot except for parking lots labeled " Residents only" and proceed to Dock "L" Dock L is located at the end of Harbor Dr. at the East Boaters Facility and the cul-de-sac. ONLY PARK IN DESIGNATED AREAS TO PREVENT BEING TOWED!

Warm & Hot Months - We suggest you bring a sunscreen, hat, sunglasses. Cooler months - We suggest you bring a jacket or wrap. Nights of Lights Tours - NE Florida waterfront can be cold at night.. Jackets and blankets are recommended. We do keep blankets onboard. Any snacks or beverages you would like to have on the tour are welcome. Camera Binoculars

Absolutely, We are family friendly. The USCG regulates the number of passengers onboard. Everyone counts as a passenger regardless of age. All passengers must have a reservation. Reservations for adults and children can be made online. If you have an infant (we love having them onboard) please give us a call @ 904-295-7400 to make a reservation. An adult is required for passengers 12 & under.

The weather in St Augustine is very favorable. However Mother Nature at times may affect our plans. Safety is our #1 priority. Weather decisions are made by the Master Captain, usually 2 hrs prior to departure. However the weather in NE Florida can be very difficult to predict and decisions may not be made until the actual time of departure. Guests will be contacted by phone (phone # on reservation) if a reservation is affected. We will do our best to work around the weather. If a reservation is cancelled due to weather we will try to reschedule, issue a full credit or full refund.

Customers will receive a full refund, full credit or re-booking with 48 hrs notice of cancellation before departure. Customers will also receive a full refund, full credit or re-booking in case of operator cancellation due to weather or other unforeseen circumstances. Contact us via phone or email to cancel or inquire about a cancellation. NO SHOWS WILL BE CHARGED FULL PRICE. No refunds without proper notice. Individual Customers (Tour open to the public) wishing to re-book within 48 hrs of departure are subject to a $20 per person plus sales tax re-booking fee. Private Charters wishing to re-book within 48 hrs of departure are subject to a $100 plus sales tax re-booking fee. All sales of 3rd party vouchers are final.

The USCG regulates the number of passengers allowed onboard. We are allowed 6 passengers maximum regardless of age.

Yes reservations are required. Online reservations can be made up to 2 hours before departure. Within 2 hours of departure call us @ 904-295-7400 for availability and reservations.

Tours are 90 minutes Nights of Lights Tours are 75 minutes.

There is no swimming allowed.

Our boat is not handicaped accessible. We have been able to assist many of our guests on and off the boat. The ramp leading to the dock goes up and down with the tide. It is wide enough for a wheelchair or walker. Getting on the boat requires 2 steps down into the boat. We will assist anyway we can. If you have any questions please give us a call. We want you to enjoy yourself. If our boat doesn't work for you we will be more than happy to help you find another company that may be more accessible. It’s important to us that you are safe and have a good time whether it's with us or someone else.

No. There are restrooms located close by at the dock for before and after your tour. We have a marine head onboard just in case.

There is NO smoking or vaping on board.

Passengers 21 & older are welcome to bring alcohol to be enjoyed in moderation.

Mother Nature doesn’t allow us to see dolphins on every tour. They are in the wild. We do see Common Bottlenose Dolphins on most of our Dolphin, Scenic Bayfront and Sunset Tours.

Working service animals are always allowed onboard. No pets allowed on any boat open to the public. Pets may be allowed onboard ONLY WITH APPROVAL. Please call 904-295-7400 to make a reservation for your pet.